Products purchased through OBALL’s online store will be centrally shipped from our Selangor warehouse.

We provide (electronic) order in accordance with applicable laws and regulations. When placing an order, you may choose to receive an e-invoice, or you can request a paper invoice by contacting our customer service center.

The returned or requested replacement products must be in intact and resalable condition, accompanied by the relevant sales documents. All related accessories, instruction manuals, labels, original packaging (e.g., boxes, anti-tamper tags, etc.), gifts (if any), and paper invoices (if any) must be returned. Refer to the sales terms for details.

Online purchasing services are now available in Malaysia. You can shop online through the official OBALL stores on www.oballbaby.com.my, or place orders via phone through our customer service center.